We ALL have challenges that we should be working on, in order to improve… …and in this short video, the Five Friends reveal where we are striving to do better in our personal and professional lives!
Here’s a question that I’m constantly asked: “Why don’t more businesses deliver an ‘Ultimate Customer Experience ™’?” There are many answers to this important query; however, a common denominator is that most have failed to ask a simple question — one that is the most critical for creating a distinctive experience for customers. Here it […]
After a recent presentation to a global conference of the leaders of Fairmont Hotels, I mentioned to one of the General Managers in attendance that I was going to be a guest at that GM’s property in a few days. Modeling my story about Taxi Terry, Shane Krige asked me, “Are you ready for the BEST hotel stay […]